The team
Readiness takes more than one discipline.
Independent specialists, each deep in one readiness dimension, working client-side, never for a software company.
8 specialists · one side of the table
Fateh AlNaeb
Founder & Principal Advisor
Independent, buyer's-side advisory for businesses about to choose a system on the vendor's word alone.
Fateh is the advisor who owns the whole readiness picture, and who decides which specialist a problem actually needs. Since 2006 he has worked both sides, inside vendor organizations selling the software and alongside the businesses buying it. That is where the conviction behind this network came from: most failed implementations were never software problems, they were readiness problems. He maps how a business really runs, writes down exactly what vendors have to bid against, and holds them to it. No commissions, no partnerships with software companies, and no reason to avoid telling a client they are not ready.
Deanne Kelleher
Founder, KAOS Group
Operations and process depth for businesses that have outgrown running on tribal knowledge.
Deanne is the operations specialist in the room. When discovery surfaces unclear processes, or a business still running on tribal knowledge, that is Process Clarity, and Deanne goes deep where a readiness review can only point. She documents how the work actually gets done and designs the process changes so the requirements are built on how the business should run, not just how it limps along today.
Kim Lafreniere
Founder, ProcurelyIQ
Inventory and procurement decision clarity for businesses where stock ties up the cash.
Kim is the inventory and supply-chain specialist. When discovery finds inventory numbers no one trusts, SKU bloat, or buying done on gut feel, that is Data Integrity and Financial Realism, and getting it right before requirements are written is what separates a clean go-live from a system that inherits years of bad habits. Kim fixes the thinking behind the inventory data so the requirements reflect reality.
Michael Gladstone
Founder, PinnacleBTM
Technology and systems feasibility for decisions that go beyond what IT can fix.
Michael is the technology specialist. When discovery runs into a tangled systems landscape, brittle integrations, or system debt that nobody owns, that is the System Debt dimension, and Michael assesses what is really there. He helps translate business requirements into technical evaluation criteria so vendor claims can be tested rather than taken on faith, and so the shortlist is judged on what each platform can actually do. He does not own the selection decision, which stays with Metadata on the client's side, and within this network he is not the implementer either.
Weiwei Su
Founder, Hello Parts
Human readiness that helps technical transformation take hold across the organization.
Weiwei is the human change specialist. When transformation brings resistance, change fatigue, or adoption challenges, she helps leaders address the human factors that can create friction. Through change strategy, facilitation, and internal communications, Weiwei helps organizations move through change with greater clarity, alignment, and confidence.
Eric Hachmer
Founder, HighFive Advisory
Go-to-market and sales alignment for businesses whose transformation has to turn into measurable revenue growth.
Eric is the commercial growth specialist. When discovery shows a business investing in new systems and processes while its go-to-market approach, sales team, and talent are still built for the old model, that is Commercial Readiness, and it decides whether the investment ever pays back. Eric helps leadership teams align go-to-market strategy, sales execution, and talent with their evolving business model, so new capabilities turn into commercial results.
Lenaee Dupuis
Founder, HR Made EZ
People structure and employment practice for businesses whose growth has outrun how they hire, manage and organize.
Lenaee is the people and HR specialist. When discovery surfaces roles nobody owns, a workforce plan that exists only in the owner's head, or employment practices that were never written down, that is Organizational Ownership, and it decides whether a new system is actually run by anyone once it is live. She works on the structure behind the process: who does the job, what they are accountable for, how they are hired and kept, and whether the employment practice underneath all of it holds up.
Diogo Caiafa
Co-Founder, Innovate Pathways Advisors
Organizational readiness for businesses where the founder, or the org chart, has become the bottleneck.
Diogo is the leadership and operating model specialist. When discovery surfaces a founder who is the single point of failure, an operating model that has not kept pace with growth, or a leadership bench that is not ready to carry the change, that is Leadership Alignment, and it needs to be resolved before requirements can reflect how the business should actually run, not just how it limps along today.
Tell us what is slowing the business down.
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